Quality Service Management Case Study Example | Topics and Well Written Essays - 1250 words

Quality Service Management - Case Study Example Spencer was in maintaining quality service by the hotel staff as a result of which he and his family had to wait for a long time before they could finally check in into their room. There were also unavailability of staff to escort them to their room as they had luggages and also a kid. They had to struggle to reach their room this indicates a clear service quality gap as the hotel was not being able to meet the basic requirements of their guests. The guests waited for a long time in queue due to inefficiency of the front desk operators. The hotel even did not possess an effective knowledge management which resulted into same room being allocated to two guests. There was even lack of communication between the hotel staff and guests and this caused the guests to wait for a long time for services such as availability of even room keys. The staff of the hotel also did not take to deliver appropriate services to the guest and there were no staff available to attend the guests if they came after 11pm. Remington Hotel was not able to handle queries of the customers and neither had efficient staffs who could deliver the guests standard services and even could contribute towards making the experience of their guests at their hotel a memorable one. The most important service quality dimension that needs to be considered by Madeline for further service improvement was assurance. The hotel staff and even design of the facilities that were offered to the guests was very low in assuring that they were able to meet quality standards in comparison to other hotels. Madeline needs to improve assurance factor so as to deliver high quality services to all its guests. The main factors that build this assurance aspect are well trained staff, technologically advanced system and quick services as per the requirements of their guests (Lockyer, 2013, pp. 75-76). These factors need to be handled very effectively so that the guests do not come up with such

Water pollution here in wisconsin Essay Example | Topics and Well Written Essays - 1500 words

Water pollution here in wisconsin - Essay Example It is also to be noted that higher efforts and commitments to treating waste water by the authorities and industries responsible, the ever increasing volumes of wastes from the industries and settlements overwhelm the efforts of treatment (By Amy and,Christi, para 1-6). On the other hand, weaknesses in enforcing the legal framework to curb such pollutions coupled with the compromises that result from negligence in the individual industries complicates the process and thus resulting to the ever increasing problem of contamination of water sources. In general, water protection efforts within the city suffer a myriad of issues which includes deep rooted corruption, political pressures, lack of and compromise in health standards, poor inspection and monitoring processes, ineffective riles as well as problems of increased sedimentation. The outcome of such mass pollution of the water sources within the city can be attributed to so many problems basic to which is the health complication to the residents. The discharge of contaminated water into the water sources that serve the city and the suburbs around pose a great risk to the welfare of the people within Wisconsin. Besides the aquatic life in the rivers, streams, and the lakes within the city are exposed to great risk. Fish in particular would be exposed to such risks of death from the contaminated water and this would have adverse effects not only to the populations which rely on the fish for food but also towards the economy at large (Weigel and Dale 691-708). However, the main question that remains critical is on what role the government should play in fight against water pollution within the state and the associated effects? Besides, what are exact effects of water pollution in the city with special regard to aquatic life? Finally, how does fish from contaminated water pose a health risk to the populations living

Religion and Ecology Essay Example | Topics and Well Written Essays - 1250 words

Religion and Ecology - Essay Example Finally, I will explore human nature and destiny as part of the natural world and how our actions and religions are important in development. Religion has almost certainly shaped our understanding of and our conduct towards nature and vice versa. For example, Judaism (one of the oldest religions), nature is presented as being something that â€Å"God created†1. Another ancient religion, Hinduism, has special Gods dedicated towards the worship of nature2, which suggest that nature is needing explain by the use of Gods and spirituality. Many of the tribal religions are based around nature-worship and a special symbiosis with environment3. Most religions state that there is a special relationship between man, nature and a spiritual being and that nature is something that need taking care of by man. This much is true. However, looking at state of world and impending environmental crisis, it not clear whether this encouragement to bond with nature by religion has had enough of an effect. Many people also feel that religion encourages people to think that they are better than other species or that humans are not part of the natural world. In Judaism, God has created man in his image4 suggesting that God has created a special place in the world for man. Man is more like God than the other creatures. However, in religious environmentalism we see that newer spiritual and religious movements are encouraging human race to see themselves as part of the environment and to take care of it like they would care for their own home5. Interestingly, the nature is a finite resource and seeing humans as part of that resource could help to encourage us to see ourselves within nature and to help us maintain it like religions so often encourage. Religions also help ask and answer the question â€Å"what is the place of humans in the non-human natural world?† There are two clear schools of thought. One, common in the

Case study Essay Example | Topics and Well Written Essays - 1500 words - 16

Case study - Essay Example On the other hand, the legitimacy theory studies the reactions of stakeholders in terms of their social obligations and requirements as imposed by the society and other forces. These two theories will provide insights into the reactions of BP following the oil spill. The stakeholder and legitimacy theories remain some of the most relied upon theories that explain the nature of reaction and approaches that companies, firms, and businesses undertake when faced with various perspectives (Friedman & Miles, 2006). These theories attempt to expose the driving motives and the determining interests that help companies to develop various choices and alternatives as understood together with the policy framework of the companies. The choice of an approach is often determined by the long-term and short-term objectives of the company. These objectives may relate to matters of performance, public image, brand protection, strategic considerations, and the costs involved. The long-term considerations of a company’s interests are largely conditioned by multiple factors that make it necessary for companies to adopt approaches that can safeguard them against the perils of the market and the unpredictable nature of the business environment (Solomon, 2011). The stakeholder theory spells out terms for the survival and the sustainability of any company. According to this theory, firms should seek to create, sustain, and increase value for all its stakeholders for the purposes of performance and survival (Philips, 2011; Philips, 2003). The theory begins from the point that the existence, performance, and progress of a firm is significantly dependent on the harmony that must exist among the stakeholders. Any adverse effect on one or some of the stakeholders will invariably spill over to the other stakeholders. As such, the work of the management is to harmonize, streamline, and regulate the actions, policies, strategies, and

Marketing 4580 International Transportation Essay - 1

Marketing 4580 International Transportation - Essay Example Postconsumer recycled content are environmental friendly and a firm could use these materials in packaging. Another environmental friendly strategy that a firm could apply would be the reduction of packaging materials used and instead use just one material for packaging. In order to keep the cycle going the firm should also have an environmental friendly system to collect the materials used in packaging for recycling. The last effective strategy would be to use materials that could be under use again after cleaning like refillable beverage bottles. Logistics have been existent since civilization and it is both exciting and challenging. If the packaging inefficiency were under reduction, there would be a great ease because logistics deals with getting products wherever they are in need at the right time. This is only possible; by the way, the products are stored. The first principle that states that materials should be handled as less as possible surprises me most. I fail to understand the aim of handling materials without really handling them, but the results of this principle stand out for themselves. The other principle that surprises me is the principle of moving optimum units in one package. I would argue that it is more risky to move a huge number of goods in one unit due to risk of destruction and huge losses. In fragmented logistics, activities are under management in many different offices in an organization while in unified logistics as the name suggests multiple activities under execution in one department and managed as a single unit. Every participant in the network organization has their specific duty to carry out under their department. If everyone is doing their duty, then the agility of the whole system should be precise and accurate on timing and coordination. One principle of logistics is not to affect the production of the product. If a network is efficient the relevancy, responsiveness and flexibility is under

Special Interests Essay Example | Topics and Well Written Essays - 1750 words

Special Interests - Essay Example They work to elect politicians who can understand their cause and have sympathy for them. Also the role is to involve people who can conduct secret and at times, open propaganda campaigns. There are a number of interest groups prevalent within any society. These comprise of the economic associations which can include trade unions, chambers of commerce and industries and some religious bodies. Then there are the professional associations which have within their fore architects, doctors, lawyers and certain other professionals (Tilt, 1994). The third type of interest group is made up of public interest groups where the inclusion is of friends of environment with a single aim towards benefiting people beyond their mere memberships. The fourth is a special interest group which is essentially a subgroup that is formed within the framework of a bigger group and that emphasizes upon a narrow interest scope. Interest groups try their best to defend a status quo and to maintain it over a peri od of time. It is for this reason that interest groups are hailed differently from the pressure groups. These interest groups have a properly defined intention behind their formation and this is the reason why they are openly advocated for by their proponents and supporters. These individuals feel that these interest groups represent what they would like to suggest to all and sundry, as well as depict the truest picture for their own sake as far as the societal manifestations are concerned. Interest groups are always seen with an eye of skepticism because they have their own intentions to look after. Moreover, the manner under which they exist raise quite a few opinions on the part of the people. Some of the examples related with these interest groups are the National Rifle Association (NRA), People for the Ethical Treatment of Animals (PETA) and many more. These interest groups rely on the people within the society to make up their vital opinion and hence come forward. As a case in point, NRA has an interest within the opposition of anything that is anti-arm and is thus a complete defender of the Second Amendment’s rights (Kleiner, 2002). On the other hand, PETA empathizes with the animals and solicits the response of the people within a community to come up with ethical solutions so that moral grounds could be founded for the animals in order for their survival domains (Pizam, 2008). Hence the role of these interest groups is of immense significance within this day and age as they mold public opinion and look to form a basis for critical issues that plague a society in one way or the other. It would be true on the part of the society to liaise with the interest groups so that the collective endeavors can have a long-lasting impact on the realms of the society and its inmates can heave a sigh of relief from the pressing issues, cropping up every now and then. There are a number of examples with regards to these interest groups but what remains importan t is their effort to set things right within the terrains of a society. If this happens, then interest groups will serve their purpose well. However, if this is not done in an adequate manner, then there are serious concerns with their formation in the first place. 2. Discuss the relationship between interest groups and political parties. The relationship between interest groups and political parties is one of significance.  

Users of financial information and their informational needs Essay Example for Free

Users of financial information and their informational needs Essay Users of accounting information are either internal or external to the organization. These users need information to help them make informed or reliable decisions or judgements with regards to the organization. Different groups have different demands for the financial information contained in a set of accounts. Information needs of internal users These include; Management; This category is made up of the senior employees who run the organization on a day- to- day basis. They are interested in information such as, Finance of the organization (working capital) The growth prospects (value of shares and dividends) Employees ; This is the group of workers in the organization made up of existing potential and past employees. The members of this group are concerned with job security and future prospects. Therefore, they need information to assess the company’s profitability, liquidity and growth prospects. Employees need information about The financial state of the organization ( for their salaries) The growth and stability of the organization ( new investments ) to ensure continuity of employment. Profitability. Others are informational needs of external users including Customers; Those who buy from the organization either for cash or on credit are interested in; The profitability The growth and stability ( new product lines) Customers will also need information or price so they can assess whether the company is overcharging them or not. General public; This group includes the taxpayers, the consumer, social groups such as environmental societies and pressure groups such as the media organizations. Each individual group informational needs depend on its own particular interests. They require information on; Annual Reports (including financial statements) social costs to ascertain the effects and influence of operations on the society and the environment. Governments; This group includes all government or government linked authorities such as tax authorities ( internal revenue service ) local authorities and the department of Trade and Industries. The investment regulatory body are also included in this group. This group requires information to assess whether companies have complied with the relevant legislation and also to generate statistical measures to help them to assess and form macroeconomic policies. They require information such as; Financial statements Payroll summaries Income tax deductions and social security contributions.